HERA Hospitality Experience & Response Assistant

Guest Service, Reimagined

One assistant for everything a stay needs — and a straight line to the right department when it doesn't.

HERA handles reservations, check-in and check-out, restaurant and spa bookings, local weather and recommendations, and taxis — day or night, in the guest's own language.

London & Barcelona Prototype for CP6SA46E — University of West London
HERA
Online — ask me anything about your stay
Good day! I'm HERA, your hospitality assistant. How may I help with your stay today?

Not sure who to ask? HERA will point you there.

Describe what you need, or check the desk hours below — HERA routes every request to the team on duty, the same way it routes messages in the chat above.